Our Returns, Refunds & Complaints Policy

Fresh Flower Guarantee in Berrylands

At Flowers Berrylands, we pride ourselves on delivering only the freshest blooms to our valued customers. As a trusted local Berrylands florist serving both households and businesses nearby, we ensure every bouquet meets our high standards of quality and freshness. We want you to feel confident when choosing us for your floral needs, knowing that customer satisfaction is at the heart of everything we do.

Damaged on Arrival Policy

Your flowers should arrive in perfect condition and ready to impress. If you receive flowers that are damaged on arrival or not as described, please notify us as soon as possible. Ideally, contact us on the day of delivery or no later than 24 hours afterwards. We may request photos of the damaged flowers to help us assess the issue and prevent it from happening in the future.

Freshness Window

We are committed to our Berrylands Fresh Flowers Guarantee. Our arrangements are crafted to remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to our guidelines. If you feel your flowers have not lasted as long as promised despite correct care, please contact us within this 5-day freshness window. We are happy to work with you to resolve the matter swiftly.

Refunds & Replacements

Your satisfaction matters to us. If you have experienced an issue with your order, we offer both refund and replacement options depending on the nature of the problem. For flowers that do not meet our Fresh Flowers Guarantee or arrive damaged, we'll assess the situation and, where appropriate, provide a full or partial refund or arrange for a replacement bouquet at our earliest convenience. Each case is carefully reviewed so that we can make things right for you.

Complaints Process

If you are unhappy with any aspect of your order or our service, we encourage you to reach out to us directly. We take all feedback seriously and treat every complaint with respect and urgency. Here’s how our complaints process works:

• Share details of your complaint, including as much information about your order as possible.
• Our team will investigate and aim to respond within two business days.
• We will work with you to find a satisfactory resolution, whether that's a refund, replacement, or other appropriate outcome.

Your trust means everything to us. We genuinely appreciate the opportunity to put things right and to learn how we can improve our service for you and other customers in Berrylands.

Trusted Local Service

Flowers Berrylands has built a reputation for reliability and quality—delivering beautiful, fresh flowers to our local community. Whether you’re ordering for a household or a nearby business, you can be sure of attentive, personalised service and a clear commitment to your satisfaction. Thank you for choosing us as your Berrylands florist. We look forward to delighting you every time you order.