These Terms & Conditions govern the online sale and delivery of flowers and related products by Flowers Berrylands (“we,” “us,” or “our”) to consumers using our website. By placing an order with us, you (“the customer”) agree to comply with and be bound by these terms. These Terms & Conditions apply to all customers within Berrylands and surrounding areas, ensuring a safe and streamlined experience for all online flower deliveries.
1.1 Browsing and Selection. Customers can browse our curated selection of flowers and related products on our website. Our online catalogue provides the latest options for flower delivery in Berrylands and the local area. Select your preferred items and add them to your online shopping basket.
1.2 Placing an Order. You may proceed to the checkout once you have finalised your selection. Please ensure all delivery and recipient details are accurate and complete. This will help us guarantee prompt and correct flower delivery in Berrylands and surrounding locations.
1.3 Confirmation. After submitting your order, you will receive an on-screen confirmation and, where applicable, an order reference number. This acknowledgment confirms receipt of your order but does not constitute acceptance. Acceptance occurs once we dispatch the products.
1.4 Product Availability. All floral products and arrangements are subject to availability. If any product is unavailable, we reserve the right to substitute with a similar product of equal or greater value, ensuring your satisfaction remains our priority. Certain natural variations in flowers may arise due to seasonality, and images are for illustrative purposes only.
2.1 Payment Methods. Payment must be made at the time of ordering through our accepted payment methods, which may include credit/debit cards and selected online payment services. All payments are processed securely in accordance with our privacy and data protection policies.
2.2 Pricing. All prices displayed online are in GBP and inclusive of VAT at the prevailing rate, where applicable. Delivery charges, when applicable, will be added separately at the checkout and made clear before you confirm your purchase.
2.3 Payment Authorisation. By providing payment details, you declare that you are authorised to use the payment method selected. We reserve the right to review, refuse, or cancel any order if payment cannot be processed or if we suspect any breach of these terms or our security procedures.
3.1 Delivery Locations. We deliver throughout Berrylands and the surrounding areas. Delivery availability and timelines for specific locations are indicated during the checkout process. Should your selected delivery address fall outside our service area, you will be notified prior to payment completion.
3.2 Delivery Times. We strive to deliver on your selected date; however, while we endeavour to meet all delivery requests, exact timing cannot be guaranteed. Deliveries typically occur during standard business hours unless otherwise specified.
3.3 Delivery Instructions. Please provide any special instructions at the time of ordering. Our drivers will follow reasonable instructions to ensure flowers are delivered successfully. If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour, in a safe location, or attempt redelivery at our discretion.
3.4 Non-Delivery. If delivery is not possible due to incorrect details or no safe place to leave the flowers, we will attempt to contact you to arrange redelivery. Additional delivery fees may apply in such situations.
4.1 Right to Cancel. As per UK law, you have the right to cancel your order for most goods up to 14 days after delivery, except where the goods are perishable, such as flowers. As flowers are a perishable product, orders canceled after arrangements are prepared or dispatched may not be eligible for a full refund.
4.2 How to Cancel. To request a cancellation or amendment, please contact us as soon as possible referencing your order number. We will make reasonable efforts to accommodate changes, but once preparation or delivery has commenced, cancellation requests may not be fulfilled.
4.3 Refunds. If a cancellation is processed before preparation or dispatch, a full refund will be issued using your original payment method. Refund eligibility for orders canceled after preparation or for items returned due to issues will be assessed on a case-by-case basis.
4.4 Amendments. You may amend order details (recipient, address, product choice) provided that preparation has not commenced. We reserve the right to charge for any changes that result in higher order values or additional delivery requirements.
5.1 Damaged or Incorrect Goods. All our flowers and products are carefully inspected prior to dispatch. If your flowers arrive damaged or do not match your order, notify us within 24 hours of receipt. We may request photographic evidence to assess and resolve your complaint swiftly.
5.2 Remedies. Where complaints are substantiated, we will offer a replacement, credit, or refund, at our discretion. Our objective is to ensure every customer is satisfied with their online flower delivery in Berrylands and neighbouring areas.
5.3 Returns Procedure. Due to the perishable nature of flowers, products must be returned (when required) in the condition they arrived, and within 48 hours of receipt, unless otherwise agreed. We will provide detailed instructions on how to proceed if a return is necessary.
6.1 Accurate Information. You are responsible for ensuring that all information provided during the order process is accurate and complete. This includes recipient name, delivery address, and contact details. We cannot be held responsible for non-delivery or delays due to inaccuracies in the details provided.
6.2 Availability for Delivery. Please ensure that the recipient or a representative is available at the delivery address on the specified date and is able to accept the delivery. We cannot guarantee the condition of flowers left unattended and are not liable where instructions result in products being left in insecure locations.
7.1 Limitation of Liability. We shall not be liable for any loss or damage arising from delays, non-delivery, or failure to perform where caused by circumstances beyond our reasonable control (including but not limited to adverse weather, supplier failure, or third-party actions).
7.2 Perishable Products. As flowers are natural and perishable, their appearance and lifespan depend on variety, care, and environmental conditions. We exclude liability for natural deterioration caused by neglect, improper storage, or handling by the recipient or their agents.
7.3 Indirect Losses. Our liability, whether in contract or tort, is limited to the purchase price of the flowers and any related delivery charges. We do not accept liability for any indirect, special, or consequential losses, including emotional or economic damages.
All content, images, and designs featured on our website remain the intellectual property of Flowers Berrylands. Reproduction or use of any images, text, or design, without express written permission, is strictly prohibited.
We process personal information in accordance with prevailing UK data protection legislation. By placing an order, you consent to the collection and processing of your data for the fulfilment of your order and, where applicable, for providing information on future promotions if you have opted in. For full details, refer to our Privacy Policy available on the website.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time without notice. Any updated terms will be published on our website, and continued use of our services after such amendments constitutes acceptance of the new terms.
If any provision of these Terms & Conditions is found to be invalid, illegal or unenforceable, such provision shall be severed and the rest of the terms shall continue in full force and effect.
For any queries relating to these Terms & Conditions or your order, please refer to the contact options provided on our website. We are committed to providing prompt and fair assistance to all customers in Berrylands and the surrounding areas.
These Terms & Conditions are specifically tailored for our e-commerce customers seeking reliable and convenient online flower delivery in Berrylands and its neighbouring communities. Your use of our goods and services confirms your acceptance of these terms for all orders made via our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 158 Chiltern Dr, Surbiton, London, KT5 8LS.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Berrylands, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Berrylands.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
